| Day |
Phase |
Your Action |
Our Response |
| Day -1 |
Inquiry |
Your inquiry by email. |
You receive a autoresponse. We need your inquiry in written form because we otherwise would have to ask you many repeated questions – and because we can not give you an answer on the spot. We need written data in order to forward it internally, and to coordinate our work. |
| Day 0 |
Offer |
The next working day you will receive a binding offer for our assignment of the first 5 days. |
In parallel we'll make a phone call to you. Even if we are not available at short notice we will contact you personally. |
| Day 0 |
Order |
You can confirm your order by FAX the same day. |
|
| Day 1 |
Start of Mission |
|
We arrive by bycicle, by airplane or by helicopter... |
| Days 1-5 |
Evaluation |
Problem analysis. |
Immediately after arrival we start with a review of the situation. |
| Days 6 |
Report |
Written analysis and our solution proposals |
You receive a written report. If neccessary we create a seperate report for management (without finger pointing). In many cases at this point of time the problems will already be solved and our misson is finished successfully. Otherwise we present a follow up offer for solving the problems. This offer will be partly or totally performance based price. |
| Days 6-20 |
Problem solving |
resolve bugs and final report |
Usually we limit our assignment to 20 days. Typical problems should be resolved within this period. |
| Last Day |
Review assignment |
|
We want to know: How do you feel about hiring RED SOFT ADAIR? Are you satisfied? How can we improve? |
